Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If brewing equipment, including grinders, coffee brewing gear, kettles, and any other non-perishable items are defective, they must be in good condition and have the original packaging.
A receipt, either from purchasing in store on online is required for a refund.
If you are unsatisfied with a purchase, we ask that you email us at firstname.lastname@example.org and we will see if we will try to find a solution that works for you.
Whole Bean Coffee:
If the coffee beans are defective (excessive amounts of broken or misshapen beans, visibly burnt etc), we will send you a replacement box. Please email us at email@example.com with a photo of the damaged beans in order to process a refund.
If you are unsatisfied with the taste or quality of the coffee you purchased, please email us at firstname.lastname@example.org so we can ascertain if there are any quality issues. We will offer a one time replacement of the beans for another option that we feel may better suit your preferences. In order to receive a refund for unsatisfactory coffee, should you not want a replacement or no suitable replacement is available, we require a receipt. Please note that any refunds on coffee beans that are not defective, are offered as a one time option per customer.
Please note that our coffee is not 'dark roast' like many traditional coffee roasters, and is considered a 'light roast.' We ask that you bear this in mind when purchasing our coffee. We do not offer refunds if you find the coffee 'too light' as that is our style of roasting, but we will gladly offer to exchange it for a coffee that may be more suitable, as mentioned above. But we do hope you love our style of coffee as much as we do.
Additional non-returnable items:
* Gift cards
* Equipment that was purchased in a "Used" condition, as such items will be final sale.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 338 Powell St, Vancouver, BC, V6A 1G4, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 338 Powell St, Vancouver, BC, V6A 1G4, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.